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While revisiting industry trends in customer satisfaction surveys, we came across this rather old, but timeless article from Forbes called “Do You Trust Your Customer Survey Results?” Many things that the article talked about are relevant to both customer satisfaction survey companies and to companies that requisition these surveys. The article focuses on best practices of companies that are successful at customer satisfaction surveys. Some practices include: Frequently surveying the clients Being consistent in the survey […]

When we first start to work at home, it’s natural to feel elated at the fact that in today’s society that this is actually an option! We jump into our new role both barrels cocked and gunning to go! For the first month or so, the comforts of being able to work at home in our pajamas, avoiding the rush hour traffic and for the most part being able to set our own hours, seems to […]

Setting up a new business or making an already established business successful is not an easy task. There are several things that go into making a business besides the product or service offered, the staff/employees, marketing/advertising and understanding customer and industry play an important role in the businesses success. One of the most important things that many people tend to overlook is market research. Like we mentioned in one of our previous articles, “How to conduct […]

To have the desire to work from home and the mental ability to work from home aren’t the same. Not everyone can succeed at it and usually the reason for this is not realizing the importance of self management of your work. Often, when people who have worked in an office start working from home, it soon begins to feel like a holiday, indiscipline creeps in, distractions affect work.  Visits from family members, friends, neighbors, TV, […]